Job Title: Enablement Manager
Posting Country: Tanzania, United Republic of
Full Time / Part Time: Full Time
Contract Type: Permanent
Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
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Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
Description
Role purpose:
Provide Leadership direction and guidance for Sales teams (Indirect Sales Coordinators /Agents and Business Partners to execute the strategy in located Business Regions (Coast, North, Victoria, Dar and Nyasa)
Key accountabilities and decision ownership
• Provision of full support for channels while on boarding and aftersales
• Monitor the performance of EBU partners continuously to ensure that agreed targets are achieved
• Ensure that EBU Partners apply Account Management Methodologies in servicing customer accounts
• Create & manage relationships at multiple touch points with EBU Partners and customers
• Communicate market trends and provide adequate up to date information on products and systems
• Grow and enhance existing partners, inform and communicate any new training modules applicable
• Communicate & Drive EBU Partner Training curriculum in accordance to EBU Partner policies & procedures, No training no selling together with Retention, Process &Training Manager.
Core competencies, knowledge, Qualifications & experience
• Minimum business degree, MBA advantage with relevant sales ,customer care experience or its equivalent
• 4 – 6 leadership experience; inclusive of management in the ICT Industry (essential)
• MS Office (Microsoft Outlook, MS Word, Excel, Power Point, Excel)
• Strong understanding of Sales teams management.
• Sales tools and processes & Pipeline Management
• Understanding of Telecommunications Industry
• Good business acumen
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Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.
