New Job Opportunity Mo Dweji Company, November 2019
MeTL Group is a leading economic force in Tanzania with major investments and successful operating companies in key business sectors. The Group employs more than 24,000 people across the country, in areas as diverse as trading, agriculture, manufacturing, energy and petroleum, financial services, mobile telephony, infrastructure and real estate, transport, logistics and distribution. MeTL Group began in the early 1970s as a small trading business with a big vision.
This vision, coupled with knowledge and skills derived over more than 40 years in business, has enabled the Group to grow exponentially into one of the largest businesses in Africa. Currently, MeTL Group’s operations contribute 3.5% of the GDP of Tanzania. The Group plays a vital role in strengthening Tanzania’s opportunities for growth and development in private industry-ensuring the country can reap the benefits of globalization.
JOB TITLE: Tracking Customer Care
Candidate should be able to perform the following;
- Learn the vehicle tracking web application
- Provide training t the tracking operators, tracking supervisors and unit head
- check the inventory status of the devices with the help of control room operator based on the calls received
- Inform all new updates in tracking system to unit heads and tracking operators
- Prepare and update the helpdesk issues tracker on a daily bases
- prepare and share consolidates and other tracking related reports to operations manager
- communicate through email & calls with all divisions/ customers and internal team for work coordination
- Maintain proper records for vehicles & devices transfer
- Close the help desk calls with inventory details
- Receiving new device request and check up request through tracking helpdesk,email or phone from all units/ customers and update in the local helpdesk system and inform to field coordinator
- Communicate and follow up all the complaints with field coordinator
- Filing of all documents ( like job card, inventory , vouchers) systematically and requlary
- Highlight any issue that requires specially( immediate attention to the operations
- Shall practice flexibility to land wherever needed
Candidate should have;
- Diploma in any customer relations
- Experience in GPS vehicle tracking & monitoring , supervison,monitoring
- Good communication skills
NOTE: Salary will be Tsh 500,000/= gross
How To Apply
Any Interested candidates can contact us on the contact details mentioned below. We will review the applications and if found suitable, will get back to you
Email: Recruitment@metl.net
Golden Jubilee Towers, Ohio Street, 20th Floor Dar es Salaam, Tanzania.Or
P.O.Box 20660,
Dar Es Salaam,
Email: Recruitment@metl.net